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FAQs

We know that you will have a few questions! Whilst the small print can be found on the Booking Conditions page, here are a few are a few frequently asked questions that you might have....

Q. What day does the booking start?

A. All our bookings run from Saturday (Check in) to Saturday (Check out) for a 7 night stay.  The prices shown reflect a 7 night stay; if you are seeking a longer vacation of 14 or 21 night stay, please combine the prices shown for the relevant weeks covering your proposed vacation period.

Q. Can I book a shorter stay?

A. If you are seeking a shorter 3-6 night stay, please contact us for availability and we will do our upmost to accommodate your request, although please note these are often not available during peak holiday times. 

Q. What time can I check into the property?

A. Check-in is between 2:30pm and 17:00pm each Saturday afternoon. If you intend to arrive later than this, remote check-in arrangements can be made. 

Q. What time is check-out?

A. Checkout is 10:00am hrs prompt on the final day of your stay.  If you intend to check out earlier, please let us know in advance.

Q. Do you allow Pets in The Quince?

A. I'm afraid pets are not permitted in our holiday home. 

Q. Is the property smoking or non-smoking?

A. Smoking, e-cigarettes and vaping is NOT permitted either in The Quince or on the attached decking. Any failure to observe these conditions will result in the immediate termination of your stay and loss of security deposit. 

Q. How much is the security deposit and is it refundable?

A. All prices shown do not include the £250.00 damage/security deposit, which is required on all bookings regardless of duration.  The security deposit is due at least 14 days before the start of your booking. Failure to pay the security deposit may result in your booking being cancelled. This deposit is fully refundable providing the property is handed back to us at the end of your stay in a satisfactory condition. All or part returns of security deposits will be made to you by bank transfer within 14 days of  the end of your stay.  For further information, please see our booking conditions.

Q. What deposit do you require to place a booking and when would the final balance be due?

A.  A 20% deposit (or £100.00 whichever is greater) is required to confirm your booking. Full payment, will need to be made 10 weeks ahead of your stay. If you are booking within 10 weeks, full payment will be required. 

 

Q. Can I walk/cycle to the New Forest from Oakdene Forest Park?

A. The New Forest is about ten minutes  drive away. However, Hurn Forest sits adjacent to the holiday park (there is direct access) and provides an ideal location to cycle and walk amongst the local flora and fauna. 

Q. Do I have to pay for the park's facilities?

A. The activities on the park are managed and run by  Oakdene Forest Park. Some of the facilities are payable locally; please check with park reception for the latest details. The impact of coronavirus may mean that some of the activities might have restrictions or be closed during your stay.

Q. Are Entertainment Passes included in the price?

A. No, the prices we quote are for hiring The Quince self - catering accommodation only. If you want to gain access to the leisure facilities that the park provides, including pools, bars, restaurants and entertainment - you will need to purchase Entertainment Passes from Oakdene Reception.  In order to purchase the passes, you will need to provide proof that you are staying in a caravan or lodge on site. We will provide you with a confirmation email for the guests staying at the caravan.

Prices will vary depending on season, length of stay and the number of people. You can find information on the Oakdene Forest website here 

Q. Do you accept stag and/or hen do bookings?

A. The Quince is based on a family-orientated park and hence we do not accept bookings for stag or hen parties. 

Q. Do you provide linen, bedding and towels?

A. We provide bedding and pillows but you will need to bring your own tea-towels, bath towels and swimming towels. 

Q. Do you provide cleaning services during our stay? 

A. Cleaning is not provided during your stay.  You are expected to leave the accommodation and its contents in a clean and tidy condition, including emptying bins. 

Q. Do you provide essential provisions, (such as Tea, Coffee, Milk etc)?

A. The accommodation is self catering - we do not supply this as standard  but we can provide you with a starter pack upon request; please contact us for further details and costs. 

Q. Do you provide wi-fi?

A. Guest wi-fi is provided at the park. Where Wi-Fi is an advertised facility please note that its provision is subject to availability and network conditions. It may not be available 24 hours and is provided for pleasure not for business. We accept no responsibility for signal strength.